Delivery & Returns

Delivery information

Our delivery costs are as follows:

  • We offer a standard delivery service that is standard UK delivery within 3-4 working days.
  • Delivery is free for all orders of £75.00 and over and will be applied at the checkout.
  • For orders under £75.00 a charge of £7.50 for standard delivery will apply.
  • Please note at this time we can only fulfil orders within the UK.
  • Express delivery options are available (additional charges apply) 

Please note we cannot be held responsible for any third party involvement where delays occur to deliveries.

Returns and cancellations policy

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

We can only accept cancellations whereby goods and original packaging remain intact. We do not accept part-returns of items within sets, nor can we accept returned goods without packaging.

For hygiene reasons, we cannot accept returns and cancellations of bedding which has been used, slept in or otherwise not in its original packaging. Any bedding packs which are returned must be in their original packaging, and in an un-used or otherwise un-altered state. The Company is under no obligation to process returns, cancellations or refunds of any products which do not wholly comply with our Returns and cancellations policy.

To cancel your contract, you must inform us, Chaffinch Student (UK) Limited, Unit 5, North Staffs Business Park, Innovation Way, Stoke-on-Trent, ST6 4BF, Tel: 0845 478 0767,  e-mail, of your decision to cancel this contract by a clear statement (post, email, telephone).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery. We may make a deduction from the reimbursement for the loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-

(a)14 days after the day we receive back from you any goods supplied, or

(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods, or hand them over to us, without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 7 days has expired.

You will have to bear the direct costs of returning the goods to the below address:

Chaffinch Student Living Returns
KGK Logistics, 6 Ambrose Place, Stoke-on-Trent, ST6 6XB


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.